COVID-19 FAQs

Our mission is to maintain our level of care and customer service while keeping our entire Alpine Haus Family Safe. We will follow all Reopen CT State Guidelines to ensure the safety of your family and ours.

 

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Store Safety

What measures have you taken during this time to ensure safety?

We have followed all reopening plans put into action by the State of Connecticut. We will reduce our capacity by 50% and sanitize surfaces regularly. We have installed plexiglass by the counters to limit contact. We have also installed Boot Fitting Stations. There will be visual markers on the floor to ensure social distancing. We have added a half dozen UV Light wands for sanitizing all boot try ons, benches, helmets and outerwear.  The store will be sanitized throughout the day as well as each night.  We have also added a disinfectant fogger at the entrance to maximize a clean environment. All employees will be in PPE to ensure their safety and yours. Additionally, boot fitting will be by both appointment and walk-in.

Will employees be wearing masks?

All of our employees will be wearing masks. We encourage all customers to wear masks as well for the protection of our employees and yourselves.

Season Leases

How do I get season leases for my kids?

Come on down! Due to store capacity limits, there may be longer than usual wait times. Try to come during the week if you can!

What do I do with my Season Leases?

Please return your children’s season leases beginning May 20th. Please bring your season lease agreement to expedite the process. Additionally, Alpine Haus will not accept any gear that has not been thoroughly disinfected prior to dropping it off. Alpine Haus will also disinfect all boot liners again to ensure extra safety measures.

Can I just keep my season lease until next year?

No. Please return your leased equipment by July 3rd and follow the cleaning instruction below.

How should I disinfect my season leases?

We recommend spraying the boots with Lysol and wiping the outside with a disinfectant. Clean all mud off skis and use sanitizing wipes to clean them.

What is the latest date I can return my season leases?

July 3rd is our target date to have all season Lease equipment returned so that we may have enough time to clean and recondition the equipment. With that, we are aware of certain situations that may not make that deadline an option. In those cases, we ask that you reach out to us directly so we may discuss options: info@alpinehaus.com.

Shop & Fittings

 

What if I want to purchase gear?

At this time, the shop is fully functioning. Boot fits, Season Leases, Tunes, and shopping are all happening! However, due to store capacity restrictions, wait times may be longer than usual. Please come during the week if you can and schedule an appointment for a new boot fit. Please also keep in mind the dressing rooms will not be available.

What is your return policy at this time?

We have a 30 day return policy. Items must be unused with tags still attached. All returns will be sanitized with a UV light wand.

How do I make a boot fitting appointment?

To schedule an appointment for a new boot fit – please email info@alpinehaus.com or call the shop at (860) 563 2244. You can also fill out your information on this form here.

Can I place a special order?

Yes.

Are you accepting cash?

Yes.

For any other questions regarding new store policies for reopening, we can be reached at info@alpinehaus.com or by phone at (860) 563-2244.